KCB Bank Kenya

To be Closer is to get to know the people you work with and the customers you serve beyond being just a colleague or a customer. It’s about valuing the human being.

• In touch with our customers.
• Looking out for our colleagues.
• Proactive, enhancing their lives.

To be Connected is to realize we are all part of one team, with one purpose. It’s about breaking down silos and gaining inspiration about best-practice from other sectors.

• In touch with our customers.
• Looking out for our colleagues.
• Proactive, enhancing their lives.

To be Courageous is to challenge the way things are done today in a constructive way. It’s about finding ways to do things differently and sharing ideas to make things better.

• Going beyond the status quo.
• Acting with purpose and direction.
• The head and the heart guide us.

To behave in a Closer way is to:

• Get to know your customers and the people you work with personally.

• Anticipate internal and external customers’ needs and be proactive in providing support.

To behave in a Connected way is to:

• Act as one team; one KCB Group.

• Get inspired by other industries’ innovations and look for ways to apply these to KCB Group.

To behave in a Courageous way is to:

• Challenge the way things are done in a constructive way.

• Share ideas to make things better.

• Be passionate.