2 Job Vacancies at ACB Bank – Apply by June 2025

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We’re hiring

1. Relationship Manager, Business Banking

Locations: Moshi, Arusha, Dodoma, Mbeya, and Dar es Salaam

ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) across multiple branches. The RM-BB will be responsible for managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.

The Role

Key outputs:

• Drive the growth of SME deposits and loans—both in number and value.

• Recruit SME clients and cross-sell bank products while maintaining strong business relationships with new and existing customers.

• Develop marketing and deposit mobilization strategies aligned with branch targets and bank strategy.

• Promote ACB products and identify business opportunities in the market.

• Formulate strategic plans to achieve lending and deposit targets.

• Manage a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.

• Maintain acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.

• Ensure high customer satisfaction and proactive relationship management.

• Implement account strategies to secure and protect sole banking relationships.

• Job type Full-time Job

• Track market trends and recommend improvements to customer service and product offerings.

• Uphold excellent customer service standards to increase market share and grow the customer base.

• Ensure strict adherence to governance processes and internal/external compliance standards.

• Follow up on non-performing accounts and implement timely remediation plans.

• Ensure audit outcomes remain consistently acceptable for SME Banking.

• Adhere to all ACB policies, procedures, and service standards.

The Candidate

Qualifications:

• Bachelor’s degree in commerce, banking, or business administration (required).

• Master’s degree in business administration or banking and finance (added advantage).

• Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.

• Proven experience in sales and business development.

• Strong knowledge of SME banking products and lending cycle management.

• Background in credit underwriting and understanding of local market dynamics.

• Familiarity with banking policies and compliance frameworks.

• Demonstrated ability to manage teams and drive performance.

• Strong interpersonal, negotiation, and marketing skills.

• Excellent analytical and decision-making abilities.

• Sound understanding of modern relationship management strategies.

• Effective stakeholder engagement and organizational skills.

• Ability to develop and articulate business strategies.

• Strong leadership and people management capabilities.

Application Instructions

If you meet the above requirements and are ready for great challenges, send your covering letter and curriculum vitae to:
recruitment@acbbank.co.tz
Deadline: June 12, 2025

2. MIS Officer

Open Position: MIS Officer

Responsibilities:

• Collaborate with IT teams to troubleshoot system issues and implement upgrades or enhancements to the MIS infrastructure.

• Ensure MIS systems are integrated with other banking systems for smooth data flow and consistency.

• Provide technical support to users across departments, helping them understand and utilize MIS reports effectively.

• Work closely with other departments (such as finance, operations, customer service) to understand their reporting needs and provide tailored data solutions.

• Collaborate with the IT department to ensure that MIS systems are aligned with the bank’s broader technology infrastructure.

• Identify opportunities for automation in reporting and data analysis to improve efficiency and reduce manual errors.

• Implement automated solutions for regular reporting tasks and data visualization tools.

• Ensure compliance with internal and external regulations related to data privacy, security, and confidentiality.

• Job type Full-time Job

• Regularly audit and review MIS processes to ensure they meet organizational and regulatory standards.

The Candidate

Qualifications:

• Bachelor’s degree in information technology, computer science, business administration, finance, or a related field.

• A master’s degree or professional certifications (e.g., MIS certifications) is an advantage.

• Possess good organizational, planning, and analytical skills.

• Minimum of 2–3 years of experience in an MIS, data analysis, or reporting role, preferably within the banking or financial sector.

• Strong understanding of banking operations and financial products.

• Proficient in data analysis tools (e.g., Excel, SQL, Power BI, Tableau) and report generation software.

• Strong knowledge of banking software and database management.

• Ability to analyze complex data and generate useful insights for decision-making.

• Ensures data accuracy and completeness while working with large datasets.

• Skilled in using software tools and technologies related to MIS, data reporting, and analysis.

• Ability to troubleshoot issues and provide solutions related to data and reporting.

• Strong written and verbal communication skills to interact effectively with different teams and departments.

Application Instructions

If you meet the above requirements and are ready for great challenges, send your covering letter and curriculum vitae to:
recruitment@acbbank.co.tz
Deadline: June 12, 2025