Branch Manager – Clock Tower

Job Description
To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch.

To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.

Roles & Responsibilities

Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.

• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control

• Understand your customer base and identify opportunities to build and grow profitable Relationships.

• Deliver against business and sales performance.

• Acquire new customers and retain and grow your relationships with existing customers.

• Responsible for the operational efficiency of the branch and productivity of its staff.

• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.

• Prepare periodic and statutory reports for management.

• Have a good understanding of branch control procedures with specific focus on financial security.

• Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
• Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.

• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities

• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head
• Set challenging performance and business objectives.

• Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service.

• Monitor your teams’ effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.
• At least 5 years experience in the banking Industry
• Good leadership, people management and banking skills

• Knowledge of relevant legislation, sales and business principles,

• Outstanding communication skills

• Strong commercial know-how and first class decision making abilities.

• Be a good relationship builder and a strategic thinker rather than just operational.

• Resilient under pressure.
• Carry out work in accordance with the banks procedures

• Perform the assigned tasks with due diligence

• Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank

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