Customer Service Assistant

Vacancy title:
Customer Service Assistant

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]

Jobs at:
SPOUTS of Water

Deadline of this Job:
Thursday, June 26 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Friday, June 6 2025, Base Salary: Not Disclosed

JOB DETAILS:

PURPOSE OF THE JOB

To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.

MAIN RESPONSIBILITIES

RESPONSIBILITIES UNIQUE TO THE ROLE

Responsibility  % Contribution to job’s performance

To conduct data cleanup and update to get clear and right information for customers.       5%

To promote product knowledge and proper usage of the product as per set objectives and goals of the business.          5%

To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction.    60%

To track customer payments to ensure they are cleared off their dues.        5%

6.         To track the replacement of broken pots for continuous usage of the product.        15%

7.         To prepare reports to update the management on overall performance of the commercial business in a timely manner.         5%

8.         Any other roles added from time to time in relation to departmental objectives     5%

REQUIREMENTS

Qualifications  Bachelor’s Degree in Business Administration, or any other related field

Experience      1 years’ experience in a similar role

Proficiency in computer skills

Languages       Proficiency in spoken and written English

Alur, Madi, Lugbara, Kakwa, Aringa

Luganda as an added advantage

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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