Specialist; Innovation Lab

Specialist; Innovation Lab (1 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

Transforming ideas into market realities through user experience, visions, designs, prototyping, storytelling, customer interaction and product roadmaps. The role is also key in ensuring UI/UX designs which help define the success of a product by making it useful.

Main Responsibilities:

• Receiving concepts from users within/outside the bank and map idea generators with product owners/sponsor
• Receive, review, brainstorm and feedback on ideas shared from bank networks
• Generate new ideas/concepts that helps map the bank as innovative
• Organize concept review meetings and refine requirements from products owners’ a with wider bank stakeholders.
• Empathizing with the customers to define the problem by understanding their needs, wants and what motivates them.
• Translate the concepts into product/idea viability by taking everything that you know about the user and identifying the problems, the potential to make user’s lives better.
• Perform User Experience Research using Human center design methodology by collecting data on consumers, competitors and marketplace and consolidating information into actionable items, reports and presentations.
• Carry out product feasibility study on all large digital initiatives to ensure idea validation are guided by customer.
• Ensure there is a clear customer segmentation of the target market on the product usability study to refine the requirements.
• Work with UX/UI designers to design the UX /UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
• Test product with the customer to improve usability
• Create a clear customer journey by mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
• Run a quality assurance check for all digital solutions and ensure they are according to the requirements, customer needs, UX/UI and customer journey.
• Research on new offering opportunities, improvement from market study on products/solutions working closing with the product owners.

Knowledge and Skills:

• Business analysis and design experience
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
• Innovative and creative
• Ability to manage structures, processes and standards
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Ability to act as a project driver, facilitating the achievement of required tasks
• Ability to work effectively within a team
• Ability to prioritize, meet deadlines and work under pressure

Qualifications and Experience:

• Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance or equivalent
• Human Centered Design certification will be an added advantage
• 3 years of experience in product design/ product development or Innovation department
• Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantageNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

  Only shortlisted candidates will be contacted.

Job opening date : 05-Jun-2025

Job closing date : 19-Jun-2025

How to Apply:

Job type Full-time Job, To submit your application, please follow the link provided below.

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