Administrative Services Manager at Tenwek Hospital – July 2025

Job Summary:

• To provide leadership, coordination, and oversight for all hospital administrative and support services to ensure smooth, efficient, and effective delivery of non-clinical operations, including transport, security, housekeeping, reception, switchboard, and general office administration.

Job Description:

Administrative Oversight

• Supervise and coordinate all administrative support functions including reception, front desk and switchboard.
• Ensure office operations, supplies, and equipment are efficiently managed and maintained.
• Manage service contracts and ensure outsourced services meet expected performance standards (e.g., cleaning, security).

Facilities and Support Services Management

• Oversee hospital transport management including fleet scheduling, vehicle maintenance, fuel monitoring, and driver supervision.
• Coordinate housekeeping and ensure hygiene standards across all hospital departments.
• Liaise with the security team to maintain a safe and secure hospital environment.

Staff Supervision and Development

• Supervise administrative staff, ensuring clear roles, performance management, and capacity building.
• Participate in recruitment, orientation, and training of administrative staff.
• Foster a culture of accountability, professionalism, and customer-focused service.

Policy and Compliance

• Ensure compliance with hospital administrative policies, procedures, and regulatory requirements.
• Develop and review standard operating procedures (SOPs) for administrative functions.
• Maintain up-to-date records for audits, inspections, and reporting.

Budgeting and Resource Management

• Prepare budgets for administrative services and monitor expenditure within approved limits.
• Ensure cost-effective use of hospital resources and control wastage.
• Coordinate procurement requests and stock control for administrative supplies.

Continuous Improvement

• Identify gaps in service delivery and recommend improvements.
• Lead or support quality improvement and risk mitigation initiatives within administrative services.
• Serve on relevant hospital committees and task forces as required.

Education/Qualification

• Bachelor’s degree in Business Administration, Management, or related field.
• A postgraduate diploma in Healthcare Management or Administration is an added advantage.
• Minimum 5 years of progressive experience in administrative or operations management, preferably in a healthcare or hospital setting.
• Experience in supervising multidisciplinary teams and managing outsourced services.