Job ID: 2500003R
Country: Tanzania, United Republic of
Location: Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Contract Type: Full-time, Permanent
Shift: Day Job
Openings: 1
Posting Date: 18-08-2025
Closing Date: 24-08-2025

Job Purpose

The Business Development Officer will support the Broking Manager in driving consistent sales growth across the broking channel. This role is crucial in strengthening broker relationships, achieving business retention and acquisition targets, and ensuring smooth operational coordination. The position reports to the Sales Manager – Broking.

Key Responsibilities

Oversee the renewal process to achieve a 90% renewal rate
Develop account strategies to maximize potential with key brokers
Drive profitable business growth through retention and new business
Coordinate with underwriting and claims departments to ensure efficient service delivery
Follow up on outstanding premiums (IPF, bank credits, cancelled business)
Engage in data analysis and advise the manager on growth opportunities
Prepare accurate channel performance reports for business strategy meetings
Align business drivers to meet service level agreements (SLAs)
Deliver competitive and timely quotations to clients
Oversee tender documentation and submission processes
Manage assigned brokers to meet goals and objectives
Perform additional duties as assigned by management
Deliver on performance metrics as per department strategy map, balance scorecard, and personal scorecard

Leadership & Core Competencies (Emerging Leaders at Britam)

Strategic planning, resource management, and execution
Effective communication of goals and objectives
Coaching, mentoring, and developing junior staff
Building high-performance and proactive work culture
Managing change to increase staff and process effectiveness
Strengthening service delivery and brand positioning
Driving customer-centric strategies for improved retention

Working Relationships

Internal: Staff under supervision; close liaison with underwriting, claims, and other operational departments.
External: Clients, brokers, insurance sector players, regulators (TIRA), and service providers.

Qualifications, Skills & Experience

Bachelor’s degree in a business-related field (insurance specialization preferred)
Professional qualification in Insurance (e.g., CII Certificate or equivalent)
3–4 years’ sales experience (insurance sector preferred)
Strong knowledge of the insurance industry and concepts
Proven track record of managing relationships with banks and brokers