Call Centre Agent at Private – July 2025

Call Centre Agent

We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Agent, responsible for delivering exceptional service, resolving queries efficiently, and building lasting relationships with our clients.

Responsibilities:

  • Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide call-in clients with accurate, valid and complete information by using the right methods/tools
  • Follow up with unresolved customer complaints to ensure resolution and build sustainable trust through interactive & open communication.
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions
  • Respond to all written communications with customers within a very short period through company communication channels and uphold the communication procedures, guidelines and policies.
  • Meet personal/team qualitative and quantitative targets.
  • Collect data, identify customers’ needs, and clarify information.
  • Follow communication/call center “scripts” when handling different topics/subjects.
  • Able to probe knowledge of company products and services as well as seize opportunities to upsell company services and promotions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Knowing the company’s products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.

 

Requirements & Skills

  • Proven customer support experience or experience as a Client Service Agent will be an added advantage.
  • Track record of over-achieving targets/quotas
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Full Grade 12 certificate of 5 credits or better with Mathematics and English inclusive.

To apply for this job email your details to applyhumanr@gmail.com

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