Collections Strategy Manager at Absa Bank

Collections Strategy Manager

Stake holder Engagement / Management – 50%

Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management;
Liaise with the relevant collection operations stakeholders to manage strategy execution and success;
Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies
Manage and set expectations for the outsource collections model
Manage strategy by reporting on benefit or impact of these changes to the business
Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards

Strategy Development & Implementation – 30%

Strategy

Develop data driven collection strategies within the Retail Customer Value Management (CVM) team;
Develop detailed strategies that address the entire collection life-cycle;
Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance

Innovation / New Capabilities

Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;
Seek better ways of reporting and changing collection strategies

Implementation

Drive implementation of strategies using decision capability (Triad or ASAP)
Have a good understanding of the collections environment where strategies will be executed

Data Analytics – 20%

Data

Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS)
Identify any data anomalies or trends and investigate possible causes
Identify external data sources that can enhance internal performance view and support strategies

Measurement

Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry);
Participate in defining operational metrics to measure efficiency to defined Collection strategies;

Technical skills / Competencies

A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification
3 years’ experience is required, in data analysis utilizing a standard statistical package such as SAS,SQL
1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets
Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)
Intermediate skills in Structured Query Language ( SQL)
Analytical and numerate
Communication and presentation skills
Inter-personal skills

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