To apply for this job email your details to privatetutors.zambia@gmail.com
Customer Service Officer
We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.
JOB DESCRIPTION
-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Providing feedback on the efficiency of the customer service process.
-Ensure customer satisfaction and provide professional customer support.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Take the extra mile to engage customers
-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
-Perform other related duties as assigned
JOB REQUIREMENTS
-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration
-Proven customer support experience in the Service Industry
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Ability to stay calm when customers are stressed or upset.
-Open to females only
HOW TO APPLY
Please apply to privatetutors.zambia@gmail.com, enclosing CV and qualifications