Customer Support Specialist
MERIDIANBET is looking for reliable and careful individual to join our team as an Customer Support.
POSITION: Customer Support
DEPARTMENT: Online Department
LOCATION: Dar Es Salaam, Tanzania
REPORTING TO: Online Customer Support Manager
REQUIREMENTS:
- Minimum 3 years’ experience in Customer Support.
- Bachelor’s degree from any recognized institution.
- Fluent in English and Swahili.
- Computer literate, with proficiency in MS Office and CRM tools.
- Strong attention to detail.
- Flexibility to work weekends, Public holidays and on rotating shifts.
RESPONSIBILITIES:
- Provide real-time support to customers via chat, email and social media
- Resolve payment-related queries and escalate complex issues as needed
- Collaborate with payment providers for issue resolution
- Maintain high customer satisfaction by delivering clear, friendly and professional assistance
If you meet the requirements and interested in this exciting opportunity, please send your application and resume in only one Pdf document not later than 30th July 2025 to hr@bittech.co.tz ,only shortlisted candidates will be contacted.
