KCB Bank Tanzania is seeking an IT Applications and End User Support Specialist to provide technical support and maintain the performance of banking applications. This role ensures optimal system availability, troubleshooting, and user support for applications critical to the bank’s operations.

Position Details

Title: IT Applications & End User Support Specialist
Location: Tanzania
Job Category: Management
Degree Level: Bachelor’s Degree
Job Schedule: Full-time
Posting Date: 22nd August 2025
Application Deadline: 4th September 2025

Key Responsibilities

Maintain optimum system availability for banking applications including T24, ESB, Clearing Systems, MIPS, TACH, TISS, IBCM, Credit Data Bureau, Oracle Fusion, and other emerging applications
Provide prompt, efficient support to end-users and resolve issues logged in SmartFix
Conduct training sessions to enhance user proficiency in banking applications
Monitor applications proactively and generate performance reports to support management decisions
Perform BCM testing to ensure business continuity in case of system failures
Guide users on new applications and provide troubleshooting training to IT Champions
Maintain accurate documentation of application configurations, procedures, and troubleshooting guides
Collaborate with other IT teams to resolve complex issues promptly
Adhere to KCB Bank IT standards and procedures

Minimum Qualifications & Experience

Bachelor’s degree in Software Engineering, Computer Science, IT, or Computer Engineering
Professional certifications (preferred): ITIL v3/v4, OCA, MSSQL, MCSA, MCSE, Linux
Working knowledge of banking applications and relational databases (Oracle, MSSQL)
3+ years relevant experience
Excellent communication, attention to detail, integrity, and relationship-building skills