IT Support Officer
Position Summary:
To oversee and ensure adherence to the IT policy and set controls, while ensuring that operations run as planned by improving reliability of IT equipment.
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Key Responsibilities:
- Ensure that the platform of the company’s ERP is at all times up and running so as to minimize downtime.
- Ensure safety of company information by maintaining a routine for backup of data companywide.
- Ensure that the firewall and endpoint security are always updated and running effectively on all desktops as per the IT policy.
- Laisse with external service providers contracted to provide IT support to ensure good quality of work is done.
- Maintain the company’s email service, ensuring that security is upheld as per the IT policy and responding to user requests and complaints.
- Setting up (domain, email & ERP) accounts for new users and retiring those for staff that have exited.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Keep up to date with new developments in the external IT environment to capitalize on opportunities and avert threats as may be required.
- Maintain the company’s LAN and server to minimize downtime due to network related problems.
- Ensure that the provisions of the IT policy are adhered to by all users.
- Routinely review and update the IT policy as per changes in the external IT environment.
- Set up and maintain controls to ensure that the company’s network (LAN) is free from external threats.
- Laisse with the ISP to ensure the internet quality and bandwidth provided is as per the company’s agreement with them.
- Maintain an updated register of all IT equipment with relevant details of all the assets item wise.
- Put in place controls to ensure safety of the company’s IT hardware.
- Routinely service and maintain the company’s computers and servers.
- Troubleshoot and correct IT related issues and breakdowns.
- Providing technical support across the company.
- Train users of IT equipment on best practice and adherence to the provisions of the IT policy.
- Maintain a log of Incidents and the steps taken towards resolution. This is to be reported to management on a monthly basis.
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Qualifications, Education Required for:
- A Degree (or equivalent) in an IT or IT related course, with emphasis on networking and hardware.
Knowledge and Experience
- At least 2 years’ experience in a similar position.
- Computer literacy and a good understanding of MS Office packages
Career resources
Personal Attributes
- Confidence, Integrity, Trustworthy, Respectful, Team Player and Innovator
Submit your CV and Application on Company Website : Click Here
Closing Date : 24th July, 2025