Job Vacancy TEAM LEADER at iSON Experiences – July 2025

Contract Botswana Administration Jobs

TEAM LEADER

Responsibilities

  • Coach and grow a high-performing team

  • Own key performance metrics like CSAT, AHT & FCR

  • Resolve real-time escalations and be the go-to leader

  • Work with an energetic, people-focused team

  • Make a real difference in customer experience delivery

What We’re Looking For

  • A Diploma in Business, Communications, or a related field

  • 2–3 years in Customer Service

  • 1+ year in a leadership/supervisory role (BPO/Telecom is a BIG plus)

  • Strong grasp of call centre tools (CRM, ACD) and performance metrics

  • Flexibility to work shifts & weekends

More Information

  •  JOB APPLICATION DETAILS APPLICATION DETAILS
    If you’re ready to take the lead, send your CV to bakang.tlagae@isonxperiences.com today!

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