Multiple Jobs at MIKA CONVENTION CENTER – July 2025

1.JOB POSITION: FRONT OFFICE RECEPTIONIST

DEPARTMENT: FRONT OFFICE

REPORTS TO: FRONT OFFICE SUPERVISOR

POSITION SUMMARY:

As a hotel receptionist you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the only employee with whom the guests interact with. It is therefore important that you greet with a smile and in friendly but professional manner.

DUTIES AND RESPONSIBILITIES:

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
• Help guests check in and provide them with a key and show them where their room/s is located.
• Responsible for assisting guests when they check out of the hotel and handle their payments.
•  Ensure that guest’s needs are met and send them supplies when requested to do so.
• Take reservations over the phone and provide directions to the hotel where necessary.
• Arrange transportation for guests
•  Control advance booking an d reservations
• Expected to be in uniform provided by management at all times while on duty
• Receive payment for accommodation
• Complete guest bills properly
• Ensure that storage of records is up to date and requests of guests are met.
• Responsible for safe keeping of client valuables.
• You will be expected to undertake any other assignments that management may require you to do from time to time

SKILLS:

• Ability to welcome guests and have a friendly and helpful attitude
• Computer literate and familiarization of various software
• Be organized and have the ability to multitask
• Have a professional demeanour at all times
• Must be capable of dealing with guests without being irritable
• Ability to handle tough  and challenging situations calmly
• Ability to work long hours

REQUIRED QUALIFICATION:

·         Full Grade 12 Certificate

·         Certificate in Front Office Operations, General Hospitality or Hotel Management. Diploma or higher shall be an added advantage.

REQUIRED EXPERIENCE:

·         Minimum of 5 years proven work Experience in Front Office. At least 3 years must be in the actual Receptionist position.

·         Experience in Hotels especially 5 star shall be an added advantage.

2. JOB POSITION: PASTRY CHEF

DEPARTMENT: KITCHEN

REPORTS TO: SOUS CHEF

JOB SUMMARY:

The Pastry Chef is responsible for creating high-quality pastries, desserts, baked goods, and other sweet delicacies that align with the hotel’s standards. The role requires creativity, attention to detail, leadership in the pastry section, and adherence to hygiene and food safety standards.

Key Responsibilities:

1. Production & Creativity:

• Design, prepare, and present all pastry and dessert items on the menu.
• Create seasonal and innovative dessert menus in consultation with the Executive Chef.
• Ensure consistency in taste, quality, and presentation across all outlets.

2. Inventory & Cost Control:

• Monitor inventory levels of pastry ingredients and ensure timely ordering.
• Control wastage and manage portion sizes to align with food cost targets.
• Work with the Cost Controller to ensure recipe costings are accurate and updated.

4. Quality & Hygiene Standards:

• Ensure all food preparation complies with hotel and HACCP food safety standards.
• Conduct daily checks on storage, temperature controls, and kitchen cleanliness.
• Follow all hygiene, health, and safety regulations.

5. Coordination & Planning:

• Collaborate with banquet and events teams to prepare for large functions.
• Support other kitchen sections when necessary.
• Keep records of recipes, production schedules, and daily output reports.

Qualifications and Experience:

• Diploma or Certificate in Food Production, Baking, or Pastry from a recognized institution
• Minimum 3–5 years of pastry experience in a 4–5 star hotel or high-end bakery.
• Strong knowledge of classic and modern pastry techniques.
• Knowledge of dietary requirements (gluten-free, vegan, etc.) is an advantage.

Skills and Competencies:

• Creativity and innovation in recipe development.
• Excellent time management and multitasking skills.
• Strong leadership and team motivation.
• Eye for detail and presentation.
• Effective communication and interpersonal skills.

3. JOB POSITION: DISPATCH DRIVER

DEPARTMENT: LOGISTICS/DISPATCH

REPORTS TO: DISPATCH OFFICER

JOB SUMMARY:

We are looking for a reliable and experienced Dispatch Driver to support our distribution operations by ensuring the safe and timely delivery of goods to designated locations. The ideal candidate must be mature, disciplined, and possess strong driving and basic mechanical skills.

Minimum Requirements:

• Must be 28 years old or above.
• Holder of a valid Class CE Driver’s License.
• Minimum of 7 years of professional driving experience, with verifiable references from previous employers.
• Must have basic mechanical knowledge to handle minor vehicle issues or emergencies.

Key Responsibilities:

• Safely transport goods to and from designated delivery points as per the dispatch schedule.
• Ensure the vehicle is clean, well-maintained, and in good working condition at all times.
• Conduct pre-trip and post-trip vehicle inspections daily.
• Monitor vehicle performance and report any mechanical issues to the supervisor.
• Maintain accurate delivery records and obtain customer acknowledgments where required.
• Comply with traffic regulations and company safety standards.
• Coordinate with the Dispatch Officer to ensure timely deliveries and efficient routing.
• Assist in loading and offloading goods when necessary.
• Ensure goods are handled with care and delivered in proper condition.
• Maintain good communication and professional conduct with clients and team members.

Additional Expectations:

• Punctuality and reliability.
• Ability to work under pressure and meet delivery deadlines.
• Flexibility to work extended hours or weekends if required.
• A team-player attitude and willingness to assist with other duties related to dispatch operations.

Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:

Email: careers@mikahotels.com.

The closing date for receipt of applications is 3rd August, 2025.  Only shortlisted candidates will be contacted.