Receptionist
Our client is seeking to recruit a professional and vibrant Receptionist to oversee front office operations and provide high-level administrative support. The ideal candidate will ensure a seamless visitor experience, maintain the reception area’s professional standards, and support various departments with clerical tasks. This role requires a polished communicator who is detail-oriented, well-organized, and capable of managing multiple priorities with professionalism and discretion.
Key Responsibilities:
- Manage the front desk by receiving visitors, confirming appointments, issuing passes, and notifying relevant departments in a timely and professional manner
- Operate and manage the switchboard system, ensuring accurate call screening, routing, and message-taking for internal teams and senior leadership
- Monitor and coordinate all incoming and outgoing mail, couriers, and official documentation, maintaining tracking logs and delivery confirmation records
- Maintain an orderly and professional reception area, including overseeing office cleanliness, guest amenities, and brand-aligned presentation standards
- Maintain the office visitor register, ensure daily reporting of visitor logs, and support access control in collaboration with security personnel
- Provide scheduling and logistical support for internal meetings, including venue booking, set-up coordination, and provision of refreshments or stationery
- Support document management activities including scanning, photocopying, filing, and data entry for departments requiring administrative assistance
- Coordinate procurement requests for reception-related supplies and ensure timely restocking of front desk and hospitality items
- Receive and verify deliveries (stationery, supplies, packages) and liaise with administrative teams for proper distribution
- Support HR and Admin departments in routine clerical tasks, travel bookings, interview scheduling, or onboarding logistics as delegated
- Uphold confidentiality and exercise discretion when handling sensitive company documents, guest information, or internal correspondence
Qualifications and Requirements
- Diploma or Degree in Business Administration or a related field
- Minimum of 1–2 years of experience in a receptionist or front office administration role
- Strong command of English and Kiswahili, with excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment operations
- High level of personal grooming, professional etiquette, and customer service orientation
- Proven ability to multitask, manage time effectively, and work with minimal supervision
- Strong interpersonal skills with the ability to interact effectively across all levels of staff and visitors
Senior Human Resource Officer
Our client is seeking to recruit a competent and experienced Senior Human Resource Officer to lead the human resource function and drive strategic people initiatives across the organization. The ideal candidate will play a key leadership role in building an engaged, compliant, and performance-driven workforce while ensuring that all HR policies, procedures, and practices support the overall organizational goals.
Key Responsibilities:
- Develop and implement comprehensive HR policies and procedures that reflect best practices and comply with Kenyan labor laws.
- Oversee and manage the full-cycle recruitment process, from job description creation to final onboarding.
- Collaborate with department heads to create annual workforce plans and forecast talent needs.
- Establish and manage performance management systems, ensuring timely appraisals and feedback loops.
- Design and execute training and development programs to build organizational capacity.
- Handle complex employee relations issues, disciplinary matters, and grievance resolution.
- Review compensation structures and ensure internal equity and market competitiveness.
- Lead organizational change management, including restructuring, mergers, or role re-alignments.
- Maintain and continuously improve the HR information system (HRIS) for accurate employee data.
- Ensure timely and accurate payroll processing in collaboration with the finance department.
- Monitor and manage employee benefits programs, including medical, pension, and leave entitlements.
- Conduct regular compliance audits to ensure adherence to statutory requirements (e.g.,NSSF, NHIF, PAYE).
- Coordinate internal investigations and ensure fair application of disciplinary procedures.
- Lead initiatives to improve employee engagement, motivation, and retention.
- Ensure effective onboarding, orientation, and probation tracking for new hires.
- Drive the implementation of diversity, equity, and inclusion (DEI) policies and practices.
- Prepare monthly HR reports and analytics for executive leadership decision-making.
- Manage HR budgets and control departmental expenditure against targets.
- Advise management on employment law, HR policy, and best practices.
- Build and maintain strong relationships with unions (if applicable) and ensure peaceful labor relations.
- Serve as a key liaison between the company and external HR service providers and consultants.
- Develop and maintain a succession planning framework for critical roles.
- Monitor trends and developments in HR, recommending new approaches where needed.
- Promote a strong culture of accountability, feedback, and continuous learning across the organization.
Minimum Qualifications and Experience:
- Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- A Master’s degree in HRM, Organizational Development, or a related field is an added advantage.
- Minimum of 5–10 years of progressive HR experience, with at least 3 years in a senior leadership role.
- Professional HR certification (e.g., CHRP, or IHRM) preferred.
- Thorough knowledge of Kenyan labor laws and employment regulations.
- Strong experience in developing HR strategy aligned with organizational goals.
- Proven ability to manage large teams and complex HR functions.
- Excellent communication, negotiation, and leadership skills.
Submit Your Application
Use the link(s) below to apply on company website.
