Non-Standard Integration & Business Analyst at Airtel – July 2025

Discuss business requirements with the business users and other stakeholders for solution designing.

• Understand requirements from Business/IT and critically analyze for best solution.
• Gather required pre-requisites for the specific change request.
• Review proposed business journey for the solution and advice for proper implementation as per System scope.
• Review existing user journeys on all channels and propose changes to incorporate seamless and effective customer centric user journeys.
• Bridge proper communication with all change stakeholders.
• Working closely with Product Teams to bring better solutions.

Solution Designing

• Document data flow and ensure required data is captured.
• Document proper data validation for customer inputs.
• Design and document reports to be extracted from the solution.
• Design the technical journey and milestone in each step.
• Ensure proper communication is created for customer journey.
• Ensure the solution is designed for all channels valid for the requirement.
• Share a walkthrough of the solution to the business stakeholder before submitting it for approval.

Handling Operations

• Plan System changes accordingly.
• Manage the change request end to end.
• Attend and Adhere to Change Approval Board processes for all changes raised.
• Report and track all changes happening on Airtel Money systems.
• Support and track all incidents happening.
• Ensure stability, reliability, integrity and availability of Airtel Money systems.
• Support planned activities during maintenance window.
• Plan database maintenance activities (DB purging, Archiving, re-org).
• Proactively plan activities by organizing stakeholder alignment (Zebra meeting) to minimize potential system outages due to multiple conflicting changes.
• Facilitations of System Integration testing (SIT) and User Acceptance Testing (UAT) of any solution.
• Provide walkthrough and handover to NOC Operations for all new services launched.
• Provide frequent walkthrough to NOC Operations on the Airtel Money services and existing and upcoming flows.
• Timely delivery of audit data.
• Timely delivery of Commission data.

Support Projects

• Perform requirement gathering for new reports required to be implemented.
• Work with Project Team to ensure CRs and UATs are performed on time.
• Review work products (code and documents), plan & achieve phase containment as per the project norm.
• Effective resource management (monitor & track project progress, foresee issues/ concerns).
• Provide support for new products launch/campaign.

Manage Client/Partner Relationship

• Manage and support IT internal clients adequately to ensure business objectives are met.
• Manage the Airtel partners on audit related requests adequately well to ensure delivery of reports to agreed quality and SLA.
• Manage and support external partners and ensure they are well served on the needs around Airtel Money.
• Discuss and solves problems with key stakeholders on integrations gaps.
• Interact with Airtel partners/vendors in case of any major issue & for upgrades to ensure smooth operations.

Educational Qualifications & Functional Skills 

• Holding a bachelor’s degree in software/ computer engineering/ICT/Electronics/Computer Science.
• Conversant and experienced with SQL/MySQL/Oracle/DB2/Postgres databases.
• Conversant and experienced with API development and integrations (SOAP, REST, JSON, XML).
• Conversant and experienced with programming languages/scripting (Java, PHP, JS, etc).
• Experience with Linux/Windows operating systems.
• Skills in project management.

Relevant Experience

• 3-5 years’ experience with a similar role, preferably within the IT department in Telecoms or the banking industry.
• Experience of Telecommunications or Banking IT environment.
• Able to operate in a performance driven organization.
• Affinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries.
• Excellent Data analysis and Excel skills.