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Operations & Maintenance Coordinator
About Us:
NetOne Zambia is a leading provider of innovative IT solutions, delivering transformative technology services throughout Zambia and the Southern African region. With over 18 years of industry experience, we serve both public and private sector clients by driving digital growth and operational excellence.
Key Responsibilities:
- Assist in performing regular maintenance on electrical systems, generators, and building facilities.
- Help respond to electrical and facility faults promptly aiming for same-day resolution.
- Support inspections and daily checks of all NetOne commercial and residential properties.
- Coordinate and attend to all maintenance of the properties used by NetOne for commercial and residential use.
- Ensure timely responses to faults on all equipment, buildings, surroundings and facilities to ensure prompt resolution of faults within the same day.
- Work closely with the operations and finance teams in sourcing for necessary quotations and documents for any procurement required for expenditure related to maintenance activities or new installations.
- Ensure that a daily report of the maintenance checks done are provided to your reporting line at the end of each day.
- Coordinate with external vendors that offer support for the various assets including but not limited to, electrical, generators and cooling systems.
- Troubleshoot, repair and manage maintenance activities of the NetOne electrical systems and data center related power systems including Generators.
- Work with the Services Team for the various installations at Customers sites which may include electrical related installations, cooling or network.
- Coordinate with Customers & external vendors for routine maintenance and all checks of system under support or service contracts.
- Ensure routine maintenance activities are regularly done for all equipment within NetOne and or external customer that the company supports and services
- Maintain and ensure safe and secure work environment at all times and ensure safety instructions are always followed.
- Be responsible for prompt and timely communication at all times of any faults, status of repairs, maintenance schedules, etc. internally and externally.
- Ensure timely completion of all activities relating to company projects and maintenance.
Qualifications & Skills:
- Certificate or Diploma in Electrical Engineering or related field.
- 1–5 years’ experience in maintenance, electrical systems, or facilities support preferred.
- Basic understanding of generators, electrical safety, and fault diagnosis.
- Willingness to learn, take initiative, and work under pressure.
- Strong communication and reporting skills.
- Must be flexible and available for emergency callouts.