To apply for this job email your details to hr@cgrate.co.zm
Regional Sales Manager
Position Overview
The Regional Sales Manager is responsible for customer acquisition, retention and customer support.
Job Responsibilities
- Management of the assigned sales region
- Acquisition and on-boarding of customers for all distribution channels
- Manage after sales relationships with customers.
- Manage retention and upselling of merchant base.
- Reporting of regional performance
- Initiatives to improve the region sales in an attempt to meet and exceed targets.
- Ensuring customers within the region receive the necessary support as per company policy.
- As well as above, any other duties given by management.
Accountability and Performance Measures
- Achievement of sales region target i.e.
- Average sales per POS machine
- Average sales for EVD, Cashin, Cashout, Merchant Payments and Card Payments
- Average POS machine deployments per week
- Active percentage of POS machines
- Accountable for customer satisfaction and retention
- Accountable for customer satisfaction and retention
- Accountable for monthly premium merchant acquisition
- Accountable for exceptional service levels
- Accountable for visibility and product knowledge as well as machine operation by the merchants
Debt Collectors x2 at Tesa Recovery Management Limited – July 2025
Organizational Alignment
- Reports directly to the Head-Sales and Distribution
- Sales Representatives report to the Regional Sales Manager
Qualifications
- Diploma in Business or related field
- Bachelor’s Degree will be an added advantage
- 2 years’ experience in Sales
Personality Qualities
- Problem solver
- Ability to work weekends, holidays and after hours as the system calls
- Quick to attend to queries
- Exemplifies good leadership with good people management skills
- GO getter
- Self-driven
- Patient
- Exudes Humility
- Clean criminal and employment record
- High Integrity morals