Restaurant Manager at Restaurant Pub and Grill – July 2025

Restaurant Manager

Job Title: Restaurant Manager

Location: Lusaka, Lusaka Province

Employment Type: Full-Time

Salary: Competitive

About Us:

Our Restaurant and Bar is a vibrant and contemporary hospitality destination offering a unique fusion of culinary excellence and an energetic bar atmosphere.  With a focus on outstanding service, innovative cuisine, and a dynamic dining experience, we have established ourselves as a local favourite for both casual diners and special occasions. We pride ourselves on our welcoming environment, passionate team, and commitment to quality in everything we do

The Role:

We are seeking an experienced and enthusiastic Restaurant Manager to lead our front-of-house operations and ensure exceptional guest experiences. This is a key leadership role responsible for overseeing daily operations, managing staff, and upholding our brand standards in a fast-paced, customer-focused environment.

Key Responsibilities:

• Oversee the daily operations of the restaurant and bar, ensuring smooth and efficient service.
• Lead, train, and motivate front-of-house staff to deliver high levels of customer service.
• Manage reservations, guest relations, and customer feedback professionally and efficiently.
• Monitor inventory, ordering, and supplier relationships to ensure cost-effective procurement.
• Enforce compliance with health, safety, and licensing regulations.
• Work collaboratively with kitchen and bar teams to maintain service quality and consistency.
• Manage budgets, set sales targets, and drive performance improvements.
• Create and manage staff schedules to optimize team coverage and efficiency.

Experience & Education:

• A minimum of 3-5 years’ experience in a restaurant or hospitality management role, ideally in a high-volume or upscale dining and bar setting.
• Demonstrated success in team leadership, operational management, and customer service excellence.
• Strong financial acumen with experience in budgeting, stock control, and performance metrics.
• A diploma or degree in Hospitality Management, Business Administration, or a related field is strongly preferred.
• Relevant certifications in food safety, first aid, or responsible alcohol service are advantageous.

About You:

• A confident, hands-on leader with a passion for hospitality and customer satisfaction.
• Excellent interpersonal and communication skills with the ability to build rapport with staff and guests.
• Organised, detail-oriented, and able to multitask effectively in a dynamic environment.
• Flexible availability, including evenings, weekends, and public holidays.
• A positive attitude, problem-solving mindset, and a genuine desire to contribute to the success of the business

How to Apply:

Please send your CV and a brief covering letter to careers@safi.co.zm by 5th of June, 2025.

We welcome applications from all backgrounds and are committed to creating an inclusive workplace.