Company Overview:
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania, serving individuals, microfinance clients, MSMEs, and large corporate organizations. With over 8 branches, 1000+ DCB Wakala Agents, and 280+ Umoja switch ATMs, the bank serves more than 3 million customers nationwide. DCB Bank is committed to providing quality banking services and innovative solutions to meet customer needs.

Available Positions:

DCB Bank is hiring qualified candidates for the following positions:

Assistant Manager – Customer Service
Relationship Officer – Business Banking
Relationship Officer – Personal Banking
Relationship Manager – Trade Finance

1. Assistant Manager – Customer Service

Purpose: Lead and transform customer service across branches, digital platforms, and channels to ensure superior service delivery, customer satisfaction, and loyalty.

Key Responsibilities:

Maintain and refine client lists in coordination with stakeholders.
Manage a centralized contact center with IVR and toll-free services.
Enforce service standards and policies to ensure accountability.
Promote digital adoption and improve self-service channels.
Oversee complaint management and resolution systems.
Mentor front-office staff and roll out customer experience (CX) training programs.
Standardize communication, map customer journeys, and enhance in-branch service.
Deploy NPS and eNPS tools for feedback and service improvement.
Collaborate with branch managers to maintain uniform service standards.
Lead retention initiatives and reduce customer dormancy.

Qualifications & Experience:

Bachelor’s degree in Business Administration, Banking, or related field.
Minimum 4 years of experience in customer service or experience transformation, preferably in banking.
Knowledge of digital banking, contact center operations, and banking products.
Proven track record in improving customer satisfaction metrics.

Application:
Send CV, academic certificates, and three referees to recruitment@dcb.co.tz with subject line DCB/RB/AMCS-08/2025. Deadline: 29th August 2025. Hard copies not accepted.

2. Relationship Officer – Business Banking

Purpose: Grow liabilities, maintain a quality portfolio, and drive income by engaging corporate and business clients.

Key Responsibilities:

Develop client acquisition strategies and increase product uptake.
Maintain relationships with existing clients and provide tailored financial solutions.
Support client lists and sales planning initiatives.
Adhere to due diligence, KYC, and internal policies.
Achieve weekly and monthly targets for deposits and disbursements.

Qualifications & Experience:

Bachelor’s degree from a recognized institution.
3 years’ experience in sales/client management in a financial institution.
Knowledge of business banking practices in Dar es Salaam.
Excellent communication, negotiation, and customer-centric skills.

Application:
Send CV, academic certificates, and referees to recruitment@dcb.co.tz with subject line DCB/RB/ROBB-08/2025. Deadline: 28th August 2025.

3. Relationship Officer – Personal Banking

Purpose: Advise clients, promote banking products, retain existing customers, and acquire new clients through targeted sales activities.

Key Responsibilities:

Promote liability products and current/savings accounts.
Generate leads through referrals, cold calls, and marketing campaigns.
Advise customers on suitable financial solutions.
Screen loan eligibility and prepare applications.
Conduct pre- and post-monitoring visits to clients.
Achieve weekly and monthly targets for deposits and disbursements.

Qualifications & Experience:

Bachelor’s degree from a recognized institution.
3 years’ experience in sales and client management in banking.
Knowledge of personal banking sector, products, and regulations.
Strong selling, negotiation, and communication skills.

Application:
Send CV, academic certificates, and referees to recruitment@dcb.co.tz with subject line DCB/RB/ROPB-08/2025. Deadline: 28th August 2025.

4. Relationship Manager – Trade Finance

Purpose: Grow and manage the trade finance portfolio to achieve targets for growth, income, and portfolio quality.

Key Responsibilities:

Monitor, control, and mitigate trade finance risks.
Coordinate sales of trade finance products across branches.
Identify and pursue opportunities in government and private projects.
Manage relationships with new and existing clients.
Prepare internal/external reports and work plans.
Ensure compliance with KYC, AML, and statutory requirements.

Qualifications & Experience:

Bachelor’s degree from a recognized institution.
3–5 years’ experience in trade operations (guarantees, import/export LCs).
Knowledge of trade finance, banking products, and regulations.
Strong selling, negotiation, presentation, and networking skills.

Application:
Send CV, academic certificates, and referees to recruitment@dcb.co.tz with subject line DCB/RB/RMTF-08/2025. Deadline: 19th August 2025.

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DCB Commercial Bank Plc Nafasi za kazi Tanzania