ACCOUNT EXECUTIVE
As part of the Stakeholder Management & Business Development team, the Account Executive will be responsible for the following key performance areas:
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Building and maintaining strong relationships with members, including staff representatives at corporate clients.
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Ensuring high levels of customer satisfaction through proactive communication, efficient query resolution, and providing a positive experience.
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Development and implementing strategies to retain existing members, including personalised engagement and addressing concerns.
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In some cases, managing and maintaining membership data, ensuring accuracy and integrity.
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Providing regular reports on retention rates, customer satisfaction, and other relevant metrics.
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Contributing to product benefit review and service standards through consistent reporting of customer feedback.
Education:
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A degree in Marketing, Communications, Public relations, Business, Management or a related field.
Experience:
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Minimum of three (3) years post professional qualification experience in customer service, sales or marketing environment. Experience in call center management and social media management is needed. Background in a healthcare or medical aid environment would be an added advantage.
Skills & Competencies:
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Strong interpersonal skills.
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Excellent verbal and written communication skills.
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Proficient in computer applications.
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Customer focus.
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Ability to work under pressure and meet deadlines.
More Information
- JOB APPLICATION DETAILS APPLICATION DETAILS
Only applicants who meet the above criteria need to apply. All applications must include a comprehensive CV, certified copies of certificates, identification documents as well as two professional references. Applications must be sent to: secretariat@pulamed.co.bw and must have the title of the position applied for as the email subject. Only shortlisted candidates will be considered. Closing Date: Friday 25 July 2025 Note: Pulamed will only enter into correspondence with shortlisted applicants.