Airport Representative
Specific Responsibilities:
- Handle guest arrivals as per pick-up requests. Ensure transportation is well coordinated for all guests arriving via the airport.
- Assist with guest luggage as and when required
- Conducts a briefing to the guests and assists them into their transportation.
- Ensure their is clear communication between office and field teams regarding guest in transit.
- Provide accurate guest briefings on their immediate related activities.
- Be the first point of contact at the arrival point for all scheduled flight landings and assist incoming guests with airport logistics.
- Update all additional instructions regarding guests &/or related to guests in the logbook
- Update any logistical changes to the chain of command as and when it occurs.
- Create & maintain a good relationship with the necessary networks around the airport, such as airline personnel, immigration & custom officers etc, with the aim of facilitating seamless execution of duties.
Minimum requirements
- Diploma in Tour Operations/Customer Care
- Proficient in English and German Languages. Knowledge in any other foreign language(s) will be an added advantage
- Willingness to work within a flexible schedule
- 2 years’ experience in Hospitality/Tourism Sector within the same capacity
- Strong Customer Service and Excellent interpersonal skills across all levels
- Strong decision-making and problem-solving abilities
- Highly developed sense of integrity
- Demonstrate commitment to customer satisfaction
- Good time Management Skills
Submit Your Application
If you possess the above qualities, you are encouraged to apply by sending your CV and cover letter only detailing your suitability to hr@senseofafrica.co.ke and copying atlglobalbusiness@gmail.com ensuring to quote the vacancy in the email subject
The application deadline is 15th July 2025. Only shortlisted candidates will be contacted.
