Branch Manager (Logbook Product)
- You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.
Roles and responsibilities:
- Prepare financial statements for the branch.
- Meet set KPI’s in this role
- Manage branch performance with regard to sales, collection, PAR and efficiency.
- Manage employees and lead day-to-day responsibilities.
- Recruit and interview new employees
- Assist with customer service to ensure overall customer satisfaction.
- Oversee reports for budgets and financial reports.
- Create plans and forecasts that are built to fit future needs.
- Work to grow business and customer acquisition.
- Manage and control branch staff’s proper qualification, capacity and experience.
- Supervising a branch’s staff and delegating responsibilities.
- Overseeing credit and loan approval.
- Marketing the local branch to potential customers.
- Fostering customer relations by answering questions and solving issues.
- Setting and tracking a branch’s sales and collection goals.
- Ensuring proper efficiency of the branch and it’s loan book.
- Collaborating with higher management to discuss the branch’s performance.
- Other tasks/projects as assigned.
Summary of Qualifications:
- A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented.
- Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees.
Submit Your Application
Qualified candidates should send their applications to magdaline@phoenixcapital.co.ke and copy daisy@phoenixcapital.co.ke by Tuesday, 1st July 2025.
