Client Services Manager Vacancy
KONCEPT is a leading and award-winning Public Relations and Marketing agency in Africa, based in Dar es Salaam, Tanzania. We specialize in integrated advertising, digital, animations, and PR/communications, creating innovative marketing strategies for corporate clients and institutions. We have collaborated with prominent companies like UNICEF, NBC Bank, CRDB Bank, Serengeti Breweries Limited, and more. Our four online media platforms reach over 18 million users and generate over 50 million impressions per month across Tanzania.
Role Description
This is an internship role for a Client Services Manager. The Client Services Manager will be responsible for managing client relationships, ensuring customer satisfaction, and providing excellent customer service. The role involves coordinating and communicating with clients to understand their needs and deliver appropriate solutions. The role requires analytical skills to track and report on client service metrics. This is an on-site role located in Dar es Salaam, Tanzania.
Qualifications
- Customer Satisfaction, Client Services, and Customer Service skills
- Strong Communication skills
- Analytical Skills for tracking and reporting on client service metrics
- Problem-solving skills and ability to work under pressure
- Bachelor’s degree in Marketing, Business Administration, or related field is a plus
- Experience in PR or Marketing industry is advantageous
Send your cv , cover letter and Reference letter to hr@koncept.co.tz
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