Customer Operations Officer
Let’s grow together – become our next team member at Mixx!
Position: Customer Operations Officer
Experience Required:
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Minimum 3 years of work experience in customer-related services.
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Proficiency in MS Office.
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Strong planning, organizing, and problem-solving skills.
Educational Qualification:
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University degree in Business Administration, Social Science, or related fields.
Core responsibilities
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Respond to customer queries promptly and accurately in line with agreed SLAs.
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Identify customer needs and assist with using specific features or services.
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Resolve complaints effectively and follow up to ensure timely issue resolution.
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Drive automation of common customer queries to improve response times and efficiency.
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Analyze product issues through testing or user simulation and report malfunctions.
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Collect and share customer feedback with Product teams to support service improvement.
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Foster positive relationships with internal teams and external partners.
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Maintain high levels of customer satisfaction to support strong NPS performance.
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Serve as the first line of support for all touchpoints regarding queries and product knowledge.
Core competencies
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Excellent communication and interpersonal skills.
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Eager to find flaws in a process for improvements.
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Ability to work in a goal-oriented environment.
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Problem-solving and customer satisfaction orientation.
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A team player, able to work well in multicultural environments.
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Able to build relationships quickly.
Application details
If this description corresponds to you, grow with us by applying before June 23, 2025.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
