Information Technology Department,Uganda.Business Systems Operations Manager
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
KCB Bank Uganda
Deadline of this Job:
Thursday, July 31 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Friday, July 18 2025, Base Salary: Not Disclosed
JOB DETAILS:
Information Technology Department,Uganda.Business Systems Operations Manager at KCB Bank
KEY RESPONSIBILITIES:
- Manage performance of the business systems operations staff by performing regular reviews and discussions to improve productivity of the team.
- Engage business stakeholders to improve service and manage expectations through SLAs and other tools available.
- Core banking and Digital channels vendor SLA reviews, engagement, and relationship management.
- Ensures that Core Banking system and other Banking applications are following established IT policies, procedures, and standards.
- Supervising Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
- Ensure 24 x 7 x 356 availability of core banking and digital channels and timely resolution and documentation of faults in the Core Banking environment.
- Ensure smooth transmission of transaction files through file transfer tools to various destinations.
- Supervise calls assigned in the ITSM & ECRM system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
- Analysis and resolution of Core Banking related issues which have been escalated during operations and maintain proper documentation/logs for resolution provided.
- Perform business requirements analysis, Schedule, plan and supervise the installation and testing of new products, upgrades, patches, or improvement to the Core Banking Application and Digital channels product suites. Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a. Academic & Professional
- Bachelor’s Degree in Information Technology or Computer Science is required.
- Professional Qualifications like ITIL and Project Management are an added advantage.
b. Experience
- Minimum of 5 Years of Experience preferably in Core Banking and Digital channel Systems management especially T24, Database Management and IT Service Management.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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