Multiple Vacancies at DHL | Apply July 2025

Role Description

• Acquire and Grow new customers via personal sales visits, using face – to – face contact to provide a personal service. Develop a monthly customer call cycle. Conversion of qualified leads into customers as well as developing and maintaining existing accounts (retention & development).
• Act as the customers’ main point of contact by liaising closely with the relevant departments within DHL to ensure that queries, problems or issues are dealt with appropriately.
• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Discount according to agreed guidelines.

Minimum Requirements

Education & Experience

• Bachelor Degree /Tertiary Education or related work experience in related discipline and 2 years of experience in a related field.

Competencies:

• Commercial minded.
• Good Understanding of DHL Network.
• Strong business acumen.
• Building and managing partnerships
• Good one-one communication skills
• Strong planning skills.

go to method of application »

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals?  You do – DHL Global Forwarding has an opening for a Field Sales Specialistin Nairobi,Kenya.

Join us in connecting people and improving lives!

In this Field Sales Specialist position

• Develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function.
• Achievement oriented.
• Successfully delivering on both target and high customer satisfaction measure.

Customers – New & Existing.

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the applicable Net Sales amount per annum.
• Plans and manages medium to large – sized Business Customers.
• Builds rapport and trust with customers by being informed about customer’s business and the market.
• Recommends solutions based on customer needs by using industry knowledge.
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.

Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioral patterns.

Other Departments

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

Business Development

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer. Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Report activities, quotes, sales calls and other information through CRM
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Outstanding communication and negotiation skills and the ability to focus on outcomes. Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
• Relevant experience in sales, business development and logistics.
• Advanced multilingual skills preferred, i.e. English.
• Strong Microsoft Office skills.
• Results oriented
• Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business Degree

go to method of application »

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do – DHL Global Forwarding has an opening for an LCL Business Development Specialist in Kenya.

Join us in connecting people and improving lives!

In this LCL Business Development Specialist position

• Executes procedures in the administration of the LCL Development process from end to end.
• Be the LCL product expert to support the business with sales/contracting/proposals best practices and capabilities including interaction and onsite visits with customers.
• Drive Area solution product development and salesforce/ lead generation enhancement initiatives based on Kenya + East Africa customer / market requirements as well as productivity improvement initiatives.
• Provides input on service elements and drives network development from country perspective.
• Maps and profiles customers in the key trade lanes.
• Prioritizes top customers in the lanes based on their business potential.
• Maps developments with each customer and devise action plans.
• Ensures due attention to new opportunity.
• Actively participates with the product teams (origin and destination) to understand, discuss and develop solutions to facilitate target growth on the key trade lanes.
• Ensures RFQ/RFPs are received and attended on time and support RFQ teams for successful closure.
• Organizes and leads meetings/calls with new customers as part of the onboarding process.
• Establishes SOP’s and KPI’s
• Ensures the onboarding timelines and ensure that deadlines are met
• Creates business case notes for every win and sends them along with the SOP to the respective regions’ product managers.
• Improving the development of existing LCL products.
• Resolving customer issues.
• Conducting market research and analysing industry trends.
• Collaborating with the Sales team and Product Head.

Coordination

• Origin/destination LCL shipment coordination
• Monthly inbound –Outbound volume review.
• Own box service utilization.
• Generating local tariff for Sales.
• Cooperation with sales.
• Revamp the procedures in place and make them more efficient.
• Increase the number of nominations and routings.
• Managing the launch of new services
• Analyzing and documenting the product development process
• Leading internal and external audits of the products
• Building and maintaining customer relationships

Co-loader/CFS operator

• preferred vendors – Regional tariff maintenance.
• Review of CFS agreement benefits (vendor stats).
• Own box/ co-load Cost control.
• Carrier selection as per service requirements

Tender Management

• Inside pricing
• RFQ management with OCC
• Maintenance /update of MTS
• Rate procurement review
• Support with market intelligence

Now, here is what we need from you!

• Deep Knowledge of OFR LCL Product and Forwarding business
• Strong analytical and good communications skills
• Good Negotiation and communication skills
• Able to work timely with high accuracy
• Results drive and attention to details.
• Strong structuring skills
• Knowledge and knowhow of LCL box deconsolidation will be an added advantage.
• 2- 3 years related experience.
• Must have a matric.
• Preferred Cargo wise experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary