OP ERATIONS COORDINATOR
Location: Dar es salaam, Tanzania
Position Status: Full-time.
Salary Level: 4
Position: National
Risk Level: ☐ Level 3 ☐Level 2 ☐Level 1
(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.
Level 2: Some contact with participants; unplanned non-direct contact with children.
Level 1: Likely to have no contact with participants or sensitive data)
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, for the future.
The Program / Department / Team (Program / Department Summary)
Mercy Corps implements a variety of programming throughout the Africa Region in response to the diverse humanitarian and long-term development needs of the region and is committed to delivering high quality, high impact programming that reaches communities or individuals in need, wherever they are. Mercy Corps has been operating in Tanzania since June 9, 2011, implementing a range of programs in food security, livelihoods, and peacebuilding. Currently, Mercy Corps’ portfolio includes the DREAMS (Delivering Resilient Enterprises and Market Systems) program, which addresses entrenched poverty among families in Western Tanzania, particularly those affected by protracted displacement and limited livelihood opportunities. The GIRL-H (Girl Improving Resiliency Through Livelihood and Health) program, implemented in Kigoma, equips vulnerable youth and women with life skills, gender awareness, and business training, while linking them to market systems and employment opportunities (MSD4E). Additionally, AgriFin works to close the inclusion gap for smallholder farmers by expanding access to affordable, demand-driven financial services and products that boost productivity and household income. We work closely with the private sector, civil society, and governance structures at local and national levels to facilitate change and ensure that opportunities are inclusive for all Tanzanians.
The Position (General Position Summary)
In the absence of an Operations Manager, Operations Coordinator will report directly to the Country Coordinator and provide cross-cutting supporting Operations, Programs and Finance, He /She will also serve as the security focal Point for Tanzania, supporting the implementation of the Country security management Plan under the leadership of the Country Coordinator. Additionally, the Operations Coordinator will oversee Procurement and other operational matters in collaboration with the Operations Officer, who will report directly to him/her.
Essential Responsibilities
Procurement
- Read and comply with Mercy Corps procurement management policies and procedures. Assist, when required with training staff on these policies;
- Assist staff when required with creating clear and understandable purchase requests and other documentation;
- Collect quotations and bids from vendors for Purchase Requests as assigned by manager – as per Mercy Corps standards and formats;
- Interact with vendors during collection of quotations and ensure that vendors will use Mercy Corps forms properly;
- Ensure fair competition and strict adherence to Mercy Corps’ procurement rules regarding vendor relations
- Maintain up to date Mercy Corps Procurement data management system;
- Prepare the required documentation of supplies and transactions are completed to Mercy Corps standards, including Purchase Request, Request for Quotations, Quotations Analysis, Purchase order / Contracts, Good Received Note, Purchase Records and Payment Requests;
- Ensure procurement files are well maintained in orderly and up to date systematically in hard and electronic forms. These include regular review of on-going and master PR lists;
- Coordinate with the Finance department to ensure that payments to vendors and service providers are made on time and without any unnecessary strain on the Mercy Corps financial systems. In cooperation with finance staff, help to ensure compliance with established financial management rules and procedures for Tanzania-based procurement actions;
- Ensure all Mercy Corps procurement activities are legal and ethical;
- Arrange travel, accommodation and transportation needs of Tanzania staff.
Asset Management
- Read and comply with Mercy Corps Field Asset Management Manual for asset management procedures.
- Ensure maintenance of proper inventory of all equipment and fittings belonging to Mercy Corps program in Tanzania.
- Monitor and implement asset tracking system including use of asset tags, movement of assets, disposal of assets and update asset registry both manually and electronically including proper registration of newly purchased assets.
- Coordinate with Administration and IT to ensure timely tracking of assets, including those assigned to staff.
Administration
- Ensure proper management and coordination of staff travel arrangements including transport and security
- Ensure good general office management and controlled usage of MC office supplies
- Ensure adherence to Mercy Corps administrative policies by MC staff. Provide guidance to MC staff as needed.
- Manage and renew office and house/apartment rental agreements.
- Establish and maintain appropriate filing systems for office correspondence.
- Co-ordinate any other necessary travel and office management details, including the maintenance of the premises.
- Preparing comprehensive, accurate, and timely monthly reports.
SAFEGUARDING RESPONSIBILITIES
- Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
- Practices the values of Mercy Corps, including respecting the dignity and well-being of participants and fellow team members.
- Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility
Supervise the team under the Procurement and Operations unit
Accountability
Reports Directly To: Country Coordinator
Works Directly With: Country Coordinator, Tanzania programs and support staff, Finance and operations staff.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- Bachelor’s degree preferably in Procurement, Accounting, Economics, Business Administration, Banking and Finance;
- Minimum three years’ work experience preferably for a bank, MNO, financial institution, non-governmental organization or a reputable international or national organization;
- Excellent computer, verbal and written communication skills, including report development, writing and editing;
- Competent in Word and Excel
- Excellent inter-personal skills, highly pro-active and self-disciplined;
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members;
- Willingness to travel.
Success Factors
The successful Operation Coordinator will be bright, energetic, hard-working, and eager to learn. S/he will take a deep personal interest in humanitarian and development assistance. S/he will be attentive to detail and able to carry out assigned tasks in a timely manner and according to a very high standard of quality. S/he will be creative and flexible, contributing to developing and encouraging new and innovative solutions, but at the same time will not have any difficulty in adhering to systems and procedures. S/he will strictly follow all protocols related to safety and security, and holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Mercy Corps’ values
Living Conditions / Environmental Conditions
The position is based in Dar es salaam, Tanzania and it requires up to 40% travel to support country programs.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
Application Method:
Interested applicants are requested to go to the apply section of the link below and submit their updated 3 pages maximum CV (with three professional referees) and 1 page cover letter addressed to Mercy Corps Country Coordinator. Be sure to highlight your relevant experience and explain why you are the ideal candidate for this position. Deadline: 14th August 2025.
