Sales Agent – Reservations/Telesales Experience (Night Shift)
We are seeking a skilled and motivated Sales Agent with at least 2 years of experience in reservations or telesales to join our dynamic team. The ideal candidate will play a critical role in delivering an excellent customer experience while achieving sales targets. This is a night shift position based in Westlands, designed for individuals who can handle fast-paced environments and work independently.
Key Responsibilities:
- Handle incoming and outgoing calls, emails, or chats related to customer reservations and sales.
- Convert customer inquiries into successful sales through persuasive communication.
- Accurately enter customer and booking data into CRM systems.
- Provide detailed information on products/services, pricing, and promotions.
- Resolve customer complaints and queries in a professional and timely manner.
- Maintain a high level of product knowledge to effectively address customer needs.
- Collaborate with team members to meet or exceed sales targets and KPIs.
- Stay updated on industry trends and customer preferences.
Qualifications:
- Minimum of 2 years’ experience in reservations, sales, or customer service roles.
- Proven ability to close sales and handle objections professionally.
- Excellent communication skills in English (verbal and written).
- Proficiency in using CRM tools and other reservation or sales platforms.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work night shifts and handle high-pressure situations.
Submit Your Application
To apply, send your updated resume to naillah.achieng@solvoglobal.com with the subject: Sales Agent – Reservation Experience.
